1. Order Cancellation

We will be unable to cancel the order, once it has been placed on the website.

2. Complaints and Grievances

In case if you have any product or post- delivery complaints/grievances, you must notify us within 15 days of having received the order.*
Please share package opening video for us to take a suitable action.
If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*

3. Delivery Status

For any delivery related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner..
Suitable action will be taken accordingly.

4. Refunds and Returns

Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed within 15 working days.

*Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable):
“For your (i) complaints/griveances and (ii) refunds/returns:
Email: care@milnoa.com
Whatsapp: +917660009988″

5. International Shipping

1. International orders typically reach customer within 3-5 days
2. Shipping charges are calculated by kilogram. The final shipping charge reflects on the shipping page.
3. Your shipment could be subject to Customs Duty Charge/Import Duty/VAT/ Other applicable government taxes on arrival in the destination country.
4. These charges would have to be paid by the customer. The brand is not liable to pay them under any circumstances.
5. The shipping charges mentioned in the total order value do not include the taxes mentioned above.
6. The shipping charges mentioned on the shipping page do not include the above-mentioned taxes/duties.
7. All international orders are final and no returns will be accepted; therefore it is the buyer’s responsibility to order the correct items/products.